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ROKU TECHNICAL SUPPORT - +1800-717-2062

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Terms and Conditions

The terms of use mentioned on this page comprise a legal and enforceable contract between us and You. The terms state important requirements related to Your use of our Services, That You selected or initiated via our website. It is in your best interest to read these terms carefully before you decide to opt for our Services, because they apply to the service plans we offer to you. We advise here that you should click on the I Accept or Agree button only if you are completely satisfied with our stated terms. If you do not agree with the terms of use written below, It will be difficult for us to provide Services to You. In this case, you can Cancel your service, or indicate refusal through other means, and not use the Services. However, you can only receive our Services if you actually subscribe to any of the plans that’swe offers. The plans we offer for a particular period only. The company does not warrant any REFUND of fees, if at all you fail to use the Services on offer during the subscription period. For further details please read our Refund Policy on the website:

Definitions

Here we defining certain terms that we use, to facilitate clear understanding about our Services we offer :

Content

Software, materials, Services, or any related information.

You-Or-You

you simply mean you, that’s our customer. It encompasses any individual or any company you are acting.

Services

To avail our Services, You need to interact with us and explain the problem(s) You are facing with Your device, to any of the Rokuactivationhelp Certified Technicians on-board. Our technician will then, diagnose the actual device problem, and explain the exact cause of the problem to you. He may also suggest plans on offer by us that You can opt for. However you can pay once you get your device fixed. In case You don’t opt for any of the plans on offer, the technician will not be able to rectify the problem(s). In an effort to continually enhance the usability and performance of its products and Services, we reserve the right to modify the Services on offer. To deliver the Services, our Certified Technician might need to access Your computer remotely. A high-speed Internet connection is recommended to ensure smooth and hassle-free delivery of Services and it’s your responsibility to make it available to our technician. You also need to assist the technician in whichever means possible while he diagnoses and repairs your device. And if you fail to cooperate with our technician, it can consider be considered as breach of the agreement. You are also required to let our technician decide on the procedures to follow.
Our Services Include

We provide through its technicians include (i) device setup; (ii) Diagnosis and removal of all bugs and connected peripheral or device-related issues. In addition to the above mentioned Services, our technicians may also recommend certain software and Services for general upkeep of your device.

Commercially Reasonable Effort

We are providing training and certifications its technicians to put in commercially reasonable effort while they diagnose and fix the problems with your device. If, due to any reason whatsoever, a technician is unable to resolve the issue; you will NOT be liable for charges of any kind to us. If while diagnosis, our technicians determine that the issue is beyond our service boundaries (out-of-scope issues), they may use commercially reasonable efforts to refer to the appropriate alternate destination, yet they will not facilitate access for you.

Availability of Services

Sometimes, due to system maintenance or upgrade, the Services we have on offer may not be available in Your time zone and geographical location.

Payment For The Services

The charges for the Services that You opt for will be quoted through the telephone or may be mentioned on the website. We will charge for the Services through Your Credit Card and the amount includes the charges for Your selected Service along with applicable taxes, if any. For Services that You avail through our site: (1) We are giving the right to charge Your Credit Card or any other valid payment mode chosen by You and recognized by Rokuactivationhelp (2) All payments for Services is required to be done at the time of the purchase or prior to accepting any service

Severability Waiver 

In case we find any provision of the Terms of Service invalid or unenforceable, that portion shall be enforced to the maximum possible extent and all other provisions contained in the Terms of Service will remain in full force and effect. The failure from the part of us to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. Third Party Products may suggest you to opt for, buy or install and use certain third party software or Services Third Party Software. As the Third Party Software is licensed by the respective owners or licensees of the Third Party Software, You are required to comply with the terms and conditions set forth by those particular owners or licensees before installing Third Party Software and service even though assisted by our technician in the acquisition, installation, and/or use of the same. We cannot be held liable for the guarantees made that third party at any cost. If you opt for our technological assistance, its your responsibility to adhere to the terms and conditions under which you licensed the third party software or equipment. We are not an authorized service provider for any Third Party Software or equipment nor do we make any representation in this regard. Its your responsibility and is in your best interest to acquire any additional rights mandatory for us to impart solutions for your Third Party Software or equipment. You also accept that unauthorized access to any Third Party Software or equipment may void the warranty you have against that product or equipment. We also recommend that, in case your product is under warranty, you contact your respective Third Party Software or equipment provider, however you can always avail our services at your cost.

Third Party Services

When it comes to the matter of Services by the Third Party, We may suggest opting for one, but does not hold any responsibility for the same. The decision to go for a Third party Service is completely made by You and thereby You cannot hold responsibility for any error happening later. By choosing a Third Party Service, You agree to follow the terms and conditions set by the Third Party and any violation of such third party providers terms of service may end up the termination of Your customer account and use of service.

Credit Card Billing
We may ask you to provide a credit card number so that we can activate Your service. By providing us the credit card number, you are authorizing us to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. Hereby the issuer of the credit card is authorized to make payments mentioned herein without demanding a signed receipt. This also means that you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You also authorize and/or any other company who is involved in billing products or Services, or acting as billing agent for us to continue to attempt to charge and/or place holds with respect to all amounts mentioned herein, or any portion thereof, until payment of such sums are met in full. You are entitled to update about the credit card details at any time asked for, and at any time you feel the previously informed details have become invalid. We also inform that neither Rokuactivationhelp nor any Rokuactivationhelp affiliated company can be held responsible for any non-sufficient funds or other charges incurred by You as a result of attempts to charge, and /or place holds on, Your credit card. In case an error happens, based on which You provide a debit card number instead of a credit card number, You will be liable for all charges mentioned herein to be applied to such debit card unless and until the credit card number is given. Hereby You agree that in case You are enrolled or later opt to enroll in an automatic payment or electronic funds transfer plan, all payments mentioned here will be charged and transferred to the account number given for such automatic payment or electronic funds transfer plan, as per the preference of our company.  A payment done through credit card is also subjected to the terms and conditions established by the credit or debit card.

Terms For Termination

The agreement for Services shall be effective for 3-months, or one day, from the date that the Subscriber registers for the Services. Single-use Services will expire once the session with the Rokuactivationhelp representative terminates. We also hold  the power to cancel the Services at any time if it feels that subscribers use of the Services is misused, abused, or is inappropriate. In case of natural expiration of this agreement, no notice will be provided, and we cannot be held responsible for any damage that may happen due to the expiry of the agreement. The user can buy additional subscriptions to the Services via the Rokuactivationhelp website. Any breach of this agreement will result in immediate termination of subscriber subscription to the Services and/or can restrict subscriber access to the Services. We will not entertain any refund in case of termination of the agreement.

Data-Protection

You are in agreement with us that any data You send or disclose to us over the phone, electronically, or otherwise, is not confidential or proprietary to You. Once you opt for our Services, You need to share the following information with us .The information You share with our technician or enter in our online interface. The information may be disclosed to any law information agency upon demand as required or permitted by the law of the land or in response to a subpoena or other legal process. The information may be shared to research organizations and security software developers if it is meant to promote awareness, detection, and prevention of Internet security risks. We may use the information gathered from such statistics to publish reports or changing trends in security risks. Hereby you agree that the Services, materials and software are solely for Your personal and non-commercial use, unless specified otherwise. You are not entitled to modify , copy, distribute, transmit, display, perform, reproduce, publish, license, modify, transfer, or sell any information, software products, or Services provided by the company. Use You are not allowed to use any software, materials, or Services for any unlawful or prohibited activities. These include use of Services, materials, or software to damage, disable, overburden, or impair any Rokuactivationhelp server, or any connected network or networks; or interfere with the use and enjoyment of materials, software, or Services by other  customers. Your attempt to gain unauthorized access to any our website, materials, software, or Services is also illegal. In addition, access to other accounts, computer systems or networks connected to any Rokuactivationhelp server or to any of the website through hacking or password mining is also prohibited is strictly illegal. Any other use of our software, materials, or Services unless clearly stated in the plan order is prohibited. We reserve the right to execute, copy, modify, display, transmit, distribute, manufacture, use, and sale any of its software, materials, or Services. Acts of reverse engineering or recompilation are also strictly prohibited.


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